The Delphi Economic Forum's vision and mission is to respond to the needs and expectations of the conference sponsors and participants, by providing an impartial, interdisciplinary, and direct interaction platform to promote dialogue between representatives, policymakers, and business leaders from around the world on global issues, with a view to the development of Europe, the wider Eastern Mediterranean, and Greece.
The company's Quality Strategy includes:
- Providing high-quality services with an emphasis on reliability, accuracy, timely delivery, and performance.
- Executing all tasks in accordance with the highest quality standards.
- Meeting customer requirements.
- Building strong and long-term business relationships with our clients and partners, based on mutual trust, respect, and professionalism.
- Fulfilling our commitments to all stakeholders and delivering on our promises, guided by excellence and innovation.
- Continuously improving our services and pursuing innovations that will provide us with a competitive advantage and add value for our clients.
- Maximizing the operational efficiency and profitability of the company.
- Emphasizing our human resources as the most valuable asset of the company and leveraging collective intelligence.
To effectively implement the Quality Strategy, we set the following Objectives:
- Compliance with customer specifications, standards, and all applicable legislative and regulatory requirements.
- High quality, competitiveness, and availability of the services and support we offer to our clients.
- Elimination of customer complaints regarding after-sales services.
- Improved productivity while maintaining the highest possible quality of our services.
- Ensuring the continuous and successful progress of the company.
- Reliability in all company activities and initiatives.
- Continuous staff training.
- Full implementation of the Quality Management System designed in accordance with the international standard ISO 9001:2015.
- Increased efficiency of the operational processes within the Quality Management System.
To achieve the above, we express our Commitment to the following principles:
- Excellent communication between management and staff, as well as among employees.
- Selection of specialized personnel and continuous training.
- Encouragement of innovation that enhances productivity in all work areas, ensures quality, and enables us to meet customer needs.
- Improvement of the company’s efficiency and effectiveness.
- Customer-centric approach, as the client is the focal point of our entire business activity.
- Continuous monitoring and evaluation of the performance and reliability of the company’s partners and suppliers.
Ongoing monitoring and compliance with legislative, regulatory, and contractual obligations.
- Adherence to quality, time, and financial commitments.
- Maintenance and application of the Quality Management System in accordance with the international standard ISO 9001:2015.
- Continuous improvement of the effectiveness of the processes within the Quality Management System.
- Provision of all necessary resources to achieve the above.
All employees of Delphi Economic Forum are committed to complying with the Quality Strategy and achieving the Quality Objectives, as we believe that ensuring customer satisfaction leads to our own satisfaction and pride in our work.
The management of Delphi Economic Forum is committed to reviewing the Quality Management System at regular intervals to ensure its continuous relevance and effectiveness.
Symeon G. Tsomokos
Founder and President
Delphi Economic Forum
